Privacy

At Borderless Cargo, we are committed to protecting your privacy and ensuring the security of your personal and transactional data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our gold logistics, shipping, and related services.By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide secure and efficient logistics services:

a. Personal Information

Full Name

Email Address

Phone Number

Billing and Shipping Address

Government-issued Identification (if required by law)

b. Transactional Information

Shipment details (gold weight, value, destination, etc.)

Payment information (bank details, transaction records, invoices)

Customs and regulatory compliance data

c. Technical Information

IP Address

Device Information

Browsing Activity on Our Website (via cookies & analytics tools)

Real-time tracking data (for shipment monitoring purposes)

2. How We Use Your Information

We use the collected information for the following purposes:

Processing and Fulfilling Shipments: Ensuring smooth gold logistics, storage, and transport.

Security and Fraud Prevention: Protecting shipments from theft, fraud, or unauthorized access.

Regulatory Compliance: Adhering to international and local gold shipping laws.

Customer Support: Providing assistance, tracking updates, and dispute resolution.

Marketing & Communications: Sending promotional offers, newsletters, and service updates (you can opt out anytime).

Website Optimization & Analytics: Enhancing user experience and website functionality.

3. How We Share Your Information

We do not sell, rent, or trade your personal data. However, we may share it under the following circumstances:

With Trusted Third-Party Service Providers: For secure shipping, customs clearance, and payment processing.

With Law Enforcement & Government Authorities: To comply with legal and regulatory requirements.

With Insurance Providers: To process coverage claims for your gold shipments.

With Business Partners: For logistics coordination and supply chain management.

All third parties are required to follow strict confidentiality agreements.

4. Data Security Measures

We take data security seriously and implement the following safeguards:

Encryption: All sensitive data is encrypted during transmission and storage.

Access Controls: Only authorized personnel can access shipment and customer data.

Secure Payment Processing: We use industry-standard security protocols for transactions.

Regular Security Audits: We assess and update our cybersecurity measures to prevent breaches.

However, while we take strict precautions, no system is 100% secure. Customers are advised to take appropriate measures to protect their own data.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website.

Cookies help us:

Remember your preferences

Improve website functionality

Analyze user behavior for better service delivery

You can disable cookies in your browser settings, but this may limit certain website features.

6. Your Rights & Choices

You have the right to:

Access Your Data: Request details about the personal data we hold.

Correct Your Data: Update any inaccurate or outdated information.

Request Data Deletion: Ask us to delete your personal data (subject to legal requirements).

Opt Out of Marketing: Unsubscribe from promotional emails at any time.

To exercise your rights, contact us at [email protected].

7. Data Retention Policy

We retain your information only for as long as necessary to:

Fulfill shipment and legal obligations.

Maintain business records for audits and compliance.

Resolve disputes and enforce agreements.

Once data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

As a global logistics company, we may transfer data across international borders. We ensure compliance with:

GDPR (General Data Protection Regulation) – for EU-based customers

🇺🇸 CCPA (California Consumer Privacy Act) – for U.S. customers

Other applicable privacy laws in your jurisdiction

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated via:

Our website updates

Email notifications (if applicable)

Your continued use of our services after policy updates constitutes acceptance of the new terms.

11. Contact Information

For any privacy-related concerns, please contact us at:

Email: [email protected]

Office Address: London, United Kingdom

Phone Number: +447349256215